Help centre

Setting up, running a drop, and fixing what breaks

If none of this answers it, email us. A person reads that inbox.

Getting started

How to set up billing in Laced
Open Billing, add a card and address, and tap Create. If a detail is wrong, Laced shows a message and a red border on that field, and you fix it and try again.
What a profile is, and how upgrades work
A profile is a billing profile, and each one gets one entry per release. Paid plans let you run more profiles, which is more entries, not better odds per entry.

How the drop calendar works
The Calendar lists the Nike SNKRS drops Laced tracks for the next seven days, today included, and each row is where you set an alert or begin an entry.
How to create an entry for a release
Tap Submit Entry on a calendar row, choose one size for each billing profile, then tap Create. Laced saves it as a launch that waits until you start it.
How and when to start your entries
Start ten to fifteen minutes before the Draw goes live, then leave it to run. Started means Laced is running and waiting, not that an entry has been submitted.
What happens during a drop
Once entries are started, Laced submits and logs them. The Draw result arrives after the window closes, not in reply to your entry.
History and tracking an order
Every entry, won or lost, is kept in Launch then History. A W ships to the address on the profile that won, and Track Order shows the shipment detail once it exists.
Your drop day checklist
Six checks before a Draw goes live: alert set, billing created, right release, right size, low power mode off, and entries started ten to fifteen minutes out.

Billing errors and how to clear them
Address Invalid, Card Invalid and Card Expired come back from Nike when the draw goes live, and each has a different fix. Some declines come from your bank.

More entries. Your first profile is free.